Privacy policy
What we collect
Workshops: business and contact details, and payment status (card details are held by Stripe, not us). People asking for a demo: name, workshop, contact details and town.
Partners: contact details, GST number or ABN, IRD number and chosen tax rate (to take off withholding tax), what you've earned (bank details are held by Stripe), and the questions you ask the partner helper.
Supplier reps: contact details, the company you work for, your logo, the workshop customers you add (names and emails), your price lists and their photos, and your credits.
Anyone using the sign-up chat or the Help chat: what you type, and the contact details you give if you ask for a real person. Workshops signing up: the answers about their business, their logo and their preferred setup time.
Why
To provide Torqly, take payments, pay partners, keep tax records, and contact you about your account.
Who sees it
Our staff and the services that run Torqly: Stripe for payments, our hosting provider, and OpenRouter (USA), which passes chat messages, helper questions and price list photos to an AI model to answer or read them. We only use AI providers that don't keep or train on what we send. Please don't put personal details in chats.
A workshop sees the price lists, name, company, phone and email of the reps who send it specials, and any gifts. A rep sees whether each customer they added uses Torqly and has hidden their specials, never their payments or data.
Inland Revenue receives partners' IRD numbers and the tax taken off, as the law requires.
A partner sees the name and status of the workshops credited to them, never their payments or data.
Where it's stored
Torqly stores workshops' data in New Zealand or Australia.
How long we keep it
Tax and payment records for 7 years, as New Zealand tax law requires. Demo requests that don't become customers, for 12 months.
Your rights
You can ask to see or correct your information at any time, under the Privacy Act 2020 (New Zealand) or the Australian Privacy Principles.